Terms & Conditions
Ordering and Payments
You can pay with any major debit card, Mastercard or Visa credit card. Please make sure your email address is correct and your mailbox is working properly, as all order confirmations are sent to that email address.
Here’s a legal bit we have to include any contracts or agreements formed between you and us by means of this web site shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.
Please note in particular that:
- We can’t accept orders from anyone aged under 18.
- We do our best to make sure all details (including prices) displayed on this web site are correct and up to date, but we have to point out that we cannot be held responsible for their accuracy. Please make sure that, prior to placing an order, you’ve checked all the relevant details about the products you’ve chosen in case any of these details have changed since you last visited us online.
- All products displayed on this web site are subject to availability.
- All prices are inclusive of UK VAT (but they do not include delivery charge
- Your payment card will be debited immediately).
- No statement on our web site shall be deemed to affect the statutory rights of a consumer which cannot be excluded or restricted by law
Cancellation
You can cancel your order within seven working days of receipt of the goods (of course, we’d rather you didn’t, but you have a legal right to do this under the distance selling regulations).
About us
The information you provide us will be held by Ginger lilly and not by any third parties.
Use of your information
The information you provide on this site may be held and used by us for any of the following purposes:
- order processing
- administration of customers' orders and/or accounts
- dealing with enquiries or complaints
- crime and fraud prevention
- marketing our products and services generally or (subject to any objection or preference you may indicate when submitting your personal details to us via our site) for sending information to you about our products from time to time
In addition, we may use information about you provided by credit reference agencies to help us make credit decisions and to prevent fraud.
Disclosures of your information
We will not disclose your information to any other companies other than those belonging to the same group of companies. We may disclose your information to credit agencies and to other people in relation to enquiries concerning the prevention and detection of fraud or crime or the apprehension or prosecution of offenders or as may be required by law or legal proceedings.
Ginger Lilly provide standard delivery within the U.K. Our delivery times are between two to four working days, However if an item is “made to order” this may take longer and we will contact you with a delivery date. we also deliver to all E.U. countries.
We cannot refund original postage costs or delivery/shipping
Return policy
If you’re not completely happy with your purchase, please let us know why so we can try to make sure you’re not disappointed again.
If for any reason you need to exchange an unwanted item, simply contact us within 14 days of receipt. We will only offer you an exchange or refund providing that the goods are in perfect condition and have all their original labeling and packaging. We strongly advise all customers to check items thoroughly upon delivery before removing any attached labels and before disposing of any original packaging.
Return Address:
4A The High Street, Malpas, Cheshire, SY14 8NR
For hygienic purposes, some products such as earrings are non-returnable.
The parcel and it's contents are, however your responsibility until they reach us. We advise that you request a proof of postage from the post office when returning goods, as we cannot refund or exchange items that are damaged, lost or delayed during transit. Please note that, the cost of returning it is at your expense.
Please note that returns or exchanges received outside the stated timescale of 14 days will not be accepted.
